Refund policy

Unfortunately, we cannot accept returns on handmade jewellery.

However, if you want to inquire about returning an item you can contact us at tania@tanialarsson.com. Your request will be evaluated in a case to case basis. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, you will be responsible for paying the costs of shipping your item back to us (Tracked and insured). The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tania@tanialarsson.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and handmade items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tania@tanialarsson.com.